Privacy policy

Last updated & effective: July 23ʳᵈ, 2025 

Your privacy is very important to us, and we are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you shop for products on our online store. By accessing our website or purchasing from us, you agree to the practices described below.

Information We Collect

We collect information to provide you with the best shopping experience and to fulfill your orders efficiently. This include:

Information You Provide Directly

  • Personal details: name, shipping and billing addresses, phone number, and email address.
  • Payment details: Sender’s name shown on Bank Deposit receipt. 
  • Account information: if you choose to create an account with us.
  • Communications: information you share with us via contact forms, live chat, email, product reviews and social media (Instagram & WhatsApp only).

Information Collected Automatically

When you browse our store, Shopify automatically collects certain data, including:

  • Device information: IP address, browser type, device type, and approximate location.
  • Website usage: pages visited, time spent on site, items viewed, and cart activity.
  • We may collect information about how you discovered our website. e.g. Google, Social Media or other sources.
  • Cookies & tracking technologies: used to enhance your browsing experience and support marketing campaigns.

How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill orders, including payments, shipping, returns and refunds.
  • To communicate with you about your order status, delivery updates, or customer service needs.
  • To prevent fraudulent transactions and ensure secure payments.
  • To improve and personalize your shopping experience, including saving preferences and tailoring product recommendations.
  • To send promotional emails or marketing communications.

Sharing Your Information

We value your trust and do not sell your personal data. However, we may share it with trusted service providers to operate our business effectively:

  • Shopify Inc.: our store platform provider that hosts and secures your data.
  • Shipping and fulfillment partners: to deliver your orders.
  • Marketing and analytics providers: if you consent to marketing communications, we may use tools like Meta Ads or Google Ads to reach you.

Each third-party partner only receives the information necessary to perform their role and handles it in line with strict data protection standards.

Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Keep your shopping cart and account login active.
  • Analyze how visitors use our site to improve functionality.
  • Deliver targeted advertising campaigns on platforms such as Google and Instagram.

You can control or disable cookies in your browser settings. However, some features of our store may not function properly without them.

Your Rights

You may have the right to:

  • Access and update the personal information we hold about you.
  • Request deletion of your personal data.
  • Opt out of targeted advertising and marketing communications at any time.

To exercise your rights, please contact us: nixehub@outlook.com.

Data Retention

  • We retain your information for as long as necessary to fulfill your orders. If you request deletion, we will remove your data unless we are legally required to keep it.

Security

  • We work with Shopify, which uses industry-leading encryption and security measures to protect your data. While no online platform is 100% secure, we take every precaution to prevent unauthorized access. You are responsible for protecting your account login details.

Children’s Privacy

  • Our services are not directed to children under the age of 13. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us, and we will promptly delete it.

Changes to This Privacy Policy

  • We may revise this Privacy Policy periodically to reflect updates in our services or applicable laws. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.