Privacy policy

 Updated 12 August 2026

Your privacy matters to us. This Privacy Policy explains how Nixe Hub collects, uses, discloses, and protects your personal information when you shop with us online. By using our website or purchasing from us, you agree to the practices described in this policy.

1. Information We Collect

a) Information You Provide Directly

  • Personal details: name, shipping and billing address, phone number, and email address
  • Payment information: depending on your chosen payment method, this may include the sender's name on a bank transfer receipt, or card and billing details processed securely through our payment partner, Paystack
  • Account information: if you choose to create an account with us
  • Communications: messages you send us through contact forms, live chat, email, product reviews, or social media (Instagram and WhatsApp)

b) Information Collected Automatically
When you browse our store, our platform (Shopify) automatically collects:

  • Device and connection data: IP address, browser type, device type, and approximate location
  • Browsing activity: pages visited, time spent on our store, products viewed, and cart activity
  • Referral source: how you found our website. For example, Google, social media, or another source
  • Cookies and tracking technologies: used to support site functionality and marketing
  • Payment processing data: if you pay by card, Paystack collects and processes your payment details directly. We do not store your card information on our servers

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including payments, shipping, returns, and refunds
  • Communicate with you about order status, delivery updates, or customer service inquiries
  • Detect and prevent fraudulent transactions
  • Improve and personalize your shopping experience
  • Send promotional or marketing communications, where you've agreed to receive them

3. How We Share Your Information

We do not sell your personal data. We share information only with trusted partners who help us operate our business:

  • Shopify Inc. Our e-commerce platform, which hosts and secures your data. Shopify's Privacy Policy
  • Paystack. Our payment processor, used to securely handle card payments and, bank transfers. Paystack's Privacy Policy
  • GIG Logistics. Our delivery partner, used to fulfill and deliver your orders. GIG's Privacy Policy
  • Marketing and analytics providers. Such as Meta or Google, used only where you've consented to marketing communications

Each partner receives only the information necessary to perform their role and is required to handle it securely.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Keep your cart and account session active
  • Understand how visitors use our site so we can improve it
  • Deliver relevant advertising on platforms such as Google and Instagram

You can manage or disable cookies through your browser settings. Note that some site features may not work properly if cookies are disabled.

5. Data Storage & International Transfers

Some of our service providers, including Shopify, Paystack, and Meta, may store or process your information outside Nigeria. Where this happens, we take reasonable steps to ensure your data is handled securely and in line with applicable data protection standards, even when processed abroad.

6. Your Rights

You have the right to:

  • Access or update the personal information we hold about you
  • Request deletion of your personal data
  • Opt out of marketing communications and targeted advertising at any time

7. Data Retention

We retain your information for as long as necessary to fulfill your orders and meet legal requirements. If you request deletion, we will remove your data unless we're legally required to retain it.

8. Security

We use Shopify's platform, which applies industry standard encryption and security measures to protect your data. Card payments are processed through Paystack, which is PCI DSS compliant and handles all sensitive payment data securely. While no online platform can guarantee complete security, we take reasonable precautions to prevent unauthorized access. You're responsible for keeping your account login details confidential.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and delivery tracking pages. This Privacy Policy does not apply to those external sites, and we encourage you to review their privacy practices independently before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or applicable laws. Updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at privacy@nixehub.com