Refund policy

At Nixe Hub, we want you to be completely satisfied with your purchase. This Return & Refund Policy explains when and how you can return items, request exchanges, or receive refunds for products purchased on our store.

Eligibility for Returns

We accept returns under the following conditions;

  • Timeframe: Items must be returned within 24 hours after delivery.
  • Condition: Products must be in the same condition as received with all original accessories, packaging and documentation included.
  • Used iPhones & Devices: Devices must not show additional damage or modifications after delivery.
  • Items cannot be returned due to a change of mind or without a valid reason.

Non-Returnable Items

  • Gift cards or digital products.
  • Products with prefix "00"
  • Products with intentional damage, unauthorized repairs, or tampering.

Refunds

  • Approval Process: After returned item is received, approval for return will be sent.
  • Refund Method: Approved refunds will be issued to initial payment method within 3 business days, depending on bank or payment gateway. Please contact us immediately for issues concerning refunds.
  • Store Credit: Refunds may also be issued as store credit (equal to the value of the returned item, excluding shipping cost).
  • Partial Refunds: In some cases, partial refunds may be granted (e.g., missing accessories or damaged packaging,).

Exchanges

  • After a defective or faulty item is confirmed, an exchange for the same product or store credit will be provided
  • Exchanges are subject to product availability.

Damaged or Incorrect Items

  • If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery with photos and a description of the issue. We will arrange for a replacement, repair, or refund at no extra cost if photos prove True.

Return Shipping

  • Customers are responsible for return shipping cost unless the item was delivered damaged, defective, or incorrect.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item without proof of delivery.

Cancellations

  • Orders can only be canceled within 24 hours of purchase.
  • Once an order is shipped, it must follow the standard return procedure.