Shipping policy

At Nixe Hub, we ensure that your order reaches you quickly, securely, and at the best possible rates. This Shipping Policy outlines how we process, ship, and deliver products.

Order Processing

  • Processing time: Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
  • You will receive an email regarding your order confirmation immediately after purchase and a shipping confirmation email once your order is dispatched.
  • In rare cases (e.g., high order volumes or product availability issues), processing may take slightly longer. If this occurs, we will notify you via your provided contact details.

Shipping Rates & Methods

  • Shipping costs are calculated at checkout based on your location, shipping method, and order weight/size.
  • We may offer free shipping promotions from time to time, which will be clearly displayed on our store.
  • All orders are shipped via our trusted carriers; GIG Logistics or other local delivery services.

Delivery Timeframes

Estimated delivery times vary depending on the destination:

  • Same-day delivery may be available, depending on your shipping address and the time your order is placed.
  • Otherwise, delivery typically takes 2–7 business days from the date of dispatch.

Please note: Delivery times are estimates only and may be affected by factors outside our control (e.g., weather delays, customs inspections, courier disruptions).

Tracking Your Order

  • An email confirmation would be sent once your order has been shipped.

Delivery Issues

  • Please ensure your shipping details are accurate at checkout. Nixe Hub would not be responsible for orders shipped to an incorrect address.
  • Lost or delayed shipments: If your package is significantly delayed or appears lost, please contact us so we can assist in resolving the issue with the carrier.
  • Damaged items: If your order arrives damaged, please contact us within 24 hours of delivery with clear photos of the damage for a replacement or refund.

Order Changes & Cancellations

  • Once an order has been processed and shipped, we cannot cancel or modify it. If you need to make changes, please contact us within 24 hours of placing your order for the best chance of adjustment.