Shipping policy

At Nixe Hub, we make sure to ship your order to you quickly and with a reliable courier. Here's how we process, ship, and deliver your products.

Order Processing

  • Most orders are processed the same day they’re placed. Orders received outside business hours (Mon – Fri, 8AM – 5PM, or on weekends and public holidays, are processed within 1–3 business days.
  • You'll receive an email confirmation immediately after payment, and a shipping confirmation once your order is dispatched.
  • In rare cases (high order volumes or product availability issues), processing may take slightly longer. If this happens, we'll notify you using the contact details provided at checkout.

Shipping Rates & Methods

  • Shipping costs are calculated at checkout based on your location, shipping method, and order weight/size.
  • We may offer free shipping promotions from time to time, clearly displayed on our store.
  • All orders are shipped via GIG Logistics.

Delivery Timeframes

Estimated delivery times vary depending on your destination:

  • Same-day delivery may be available, depending on your shipping address and the time your order was placed.
  • Otherwise, delivery typically takes 2–7 business days from the date of dispatch.

Please note: delivery times are estimates only and may be affected by factors outside our control (e.g., weather delays, customs inspections, or courier disruptions).

Tracking Your Order

  • You can request an update via Live Chat on our website.

Delivery Issues

  • Please ensure your shipping and contact details are correct at checkout to prevent delivery issues.
  • Lost or delayed shipments: If your package is significantly delayed, contact us so we can help resolve it.
  • Damaged items: If your order arrives damaged, reach out with clear photos of the damage, and we'll review it for a replacement or refund.

Order Changes & Cancellations

Once an order has been processed and shipped, we're unable to cancel or modify it. If you need to make changes, please contact us within 24 hours of placing your order for the best chance of adjustment.

Questions about your shipping? Reach out via Live Chat or email us at orders@nixehub.com.